Greetings! I am a senior student of College of Commerce of University of Santo Tomas. It is a requirement in one of our class to have a service encounter with any firm and as a frequent passenger of your buses, I have chosen and evaluate your services.

Every weekend, I used to go home in my province (Pampanga) and what I have notice is that during rush hours/days, your buses are not enough to accomodate all passengers and buses end up having a overloaded capacity. What I worry about is the safety of all your customers. I hope you are aware of what i am reporting you.

By the way, in accordance with my letter I need a immediate response from you. Any reactions or answer would be a big help in accomplishing our requirement from one of our subjects.

Hoping for your kind consideration.

P.S. You can e-mail me your response to len_jocson_14@yahoo.com